Privacy Policy

Effective Date: July 18, 2025

Avenue 11 is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website (www.avenue11.ca). We operate in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). This policy also applies to users accessing our site from the United States.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: When you submit a form on our website, we may collect your name, email address, company name, and any other details you voluntarily provide.

  • Usage Data: We collect data about how you use our website, including IP address, browser type, device information, pages visited, and referring websites.

2. How We Collect It

We gather data through:

  • Forms (e.g., contact forms)

  • Cookies and tracking technologies, including:

    • Google Analytics

    • Squarespace Analytics

These tools may use cookies or other identifiers to collect information about your interaction with our site.

3. Why We Collect It

We use your information to:

  • Respond to your inquiries

  • Improve the content and functionality of our website

  • Understand how visitors engage with our site

  • Identify B2B visitors for marketing purposes

  • Inform our service and product development

4. Use of Third-Party Services

We work with the following third parties:

  • Google Analytics – for understanding website usage (Privacy Policy)

  • Squarespace Analytics – for website performance tracking (Privacy Policy)

5. Cookies and Tracking

We use cookies to:

  • Ensure proper website functionality

  • Analyze visitor behavior

You can choose to accept or decline cookies via your browser settings. Declining cookies may affect your experience on the site.

6. Sharing Your Information

We do not sell your personal information.

We may share information with third-party service providers (as listed above) for operational and analytical purposes. We may also disclose information where required by law.

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

8. Your Rights

As a Canadian resident, you have the right under PIPEDA to:

  • Access any personal information we hold about you

  • Request corrections to inaccurate data

  • Withdraw consent for the collection or use of your information (subject to legal or contractual restrictions)

  • File a complaint with the Office of the Privacy Commissioner of Canada if you believe your rights have been violated

If you are a U.S. resident (excluding California), you may have rights under state-level privacy laws, such as the ability to:

  • Request access to your personal information

  • Ask for your personal information to be corrected or deleted

  • Opt out of marketing communications

You can exercise these rights by contacting us at the email below.

9. Data Security

We take reasonable precautions to safeguard your data, including secure servers and encryption where applicable.

10. Updates to This Policy

We may revise this Privacy Policy periodically. Updates will be posted on this page and noted with an updated effective date.

11. Contact Us

If you have any questions about this policy or how your data is handled, please contact:

📧 hello@avenue11.ca